Senior UX Designer - Service Design

Location: Hybrid in the United Kingdom, based at the London Farringdon office with 3 days per week attendance; the conditions also list Welwyn Garden City.

Company

hirify.global operates across supermarket retail, technology, and mobile network services.

What you will do

• Define and lead the strategic direction of service design across store, online, and fulfilment experiences.
• Connect product, operations, commercial, digital, and supply chain initiatives to create joined-up services.
• Lead complex cross-functional initiatives covering omnichannel experiences, store innovation, and fulfilment optimisation.
• Facilitate workshops and strategic decision-making using customer insight, operational feasibility, and commercial value.
• Establish service design standards, mentor designers, and develop design capabilities across the organisation.
• Translate customer and colleague insights into opportunities, guide design and testing, and measure service impact.

Requirements

• Significant experience in Service Design, with a proven track record of delivering complex products and services at scale.
• Expert communication and storytelling skills, with the ability to influence and engage stakeholders at all levels.
• Strong capability in service design, systems thinking, user-centred design, and research-led problem solving.
• Experience creating service blueprints, journey maps, ecosystem maps, and other strategic design artefacts.
• Experience translating research insights into service improvements, product opportunities, and strategic recommendations.
• Strong facilitation skills and the ability to lead teams through ambiguity and complexity.
• Experience mentoring and coaching designers.
• Ability to balance user needs, operational requirements, and business objectives.
• Proactive, organised, and creative approach with a passion for collaboration, innovation, and continuous improvement.

Culture & Benefits

• Hybrid working with 60% of the week spent collaborating at office locations or local sites and the remainder remotely.
• Annual bonus scheme of up to 20% of base salary.
• 25 days of holiday plus a personal day and bank holidays.
• Private medical insurance, virtual GP access, and an Employee Assistance Programme.
• Paid maternity, adoption, and paternity leave.
• Inclusive and accessible recruitment process with flexible working discussions available.