Head of Design, Insights & Colleague Experience (AI)

Location: Hybrid, based at Leeds Wellington Place, Bristol Harbourside or Halifax Trinity Road; at least two days per week or 40% of working time at an office site.

Salary: £106,565–£125,370 per year.

Company

hirify.global is transforming finance, investing in technology, workplaces and colleague experience across the Group.

What you will do

• Lead research, insight, service design and colleague experience disciplines across Customer Journey Management, Research & Insights and Colleague Experience.
• Shape end-to-end colleague journeys, products, propositions and services.
• Partner with People & Places, Product, Operations, Technology and Data to deliver measurable improvements.
• Use colleague feedback, insight and performance data to define strategic priorities and drive continuous improvement.
• Identify opportunities to use AI, automation and agentic capabilities to create more intelligent and personalised experiences with responsible adoption and governance.
• Build multidisciplinary capability and establish effective practices across the organisation.

Requirements

• Deep expertise in shaping colleague experiences through research and insight to improve journeys, services and ways of working at scale.
• Expert experience applying design-led approaches in complex environments, including leading large-scale journey and service transformation.
• Strong expertise using research, insight, experience measures and data to inform strategic priorities, investment decisions and organisational outcomes.
• Strong experience building relationships with senior stakeholders, managing complex expectations and influencing decisions across organisational boundaries.
• Experience identifying opportunities to use AI, automation and agentic capabilities to create business value while supporting responsible adoption and governance.
• Experience leading and developing multidisciplinary teams across insight, research, design and journey transformation, including building capability beyond direct reporting lines.

Nice to have

• Experience enabling effective cross-business collaboration and bringing multidisciplinary teams together around shared outcomes.
• Experience translating complex evidence and insight into clear narratives that support decisions and action.
• Experience applying innovative thinking to complex or ambiguous challenges and turning ideas into practical approaches.

Culture & Benefits

• Commitment to diversity, equity and inclusion, with an environment focused on learning and development.
• Reasonable workplace adjustments for disabilities, including flexibility in office attendance, location and working patterns.
• Pension contribution of up to 15%, annual performance-related bonus and share schemes including free shares.
• Adaptable lifestyle benefits, 30 days of holiday plus bank holidays, wellbeing initiatives and parental leave policies.