Endpoint Lifecycle Lead

Location: Stephenville, Texas; on-campus role supporting hirify.global campuses. Work hours are Monday–Friday, 8:00 AM–5:00 PM, with after-hours work as needed.

Salary: $53,496–$56,500 annual base salary, commensurate with experience.

Company

hirify.global is a doctoral national comprehensive university within the Texas A&M University System, serving students and employees across campuses in Stephenville, Fort Worth, RELLIS-Bryan, Waco, and online.

What you will do

• Lead the lifecycle of university-owned computers, tablets, peripherals, and related endpoint technology from acquisition and deployment through refresh, recovery, retirement, and disposal.
• Coordinate endpoint intake, assignment, inventory, warranty service, replacement, onboarding, reassignment, and lifecycle forecasting activities.
• Provide operational leadership for asset and inventory management, including audits, reconciliations, transfers, reporting, utilization analysis, and process improvements.
• Administer and support PaperCut, Pharos, print servers, print queues, secure printing, mobile printing, and other enterprise print services.
• Serve as a senior technical escalation resource, providing troubleshooting, mentoring, vendor coordination, and cross-functional issue resolution without direct supervisory responsibility.
• Support JAMF, Microsoft Intune, automation, AI-assisted workflows, reporting, documentation, endpoint compliance, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in a technology-related field or an equivalent combination of education and experience.
• Five years of related experience in computer support, endpoint technology, asset management, or related information technology functions, including Windows and macOS support and advanced technical support in an enterprise environment.
• Knowledge of endpoint hardware, software, operating systems, peripherals, endpoint-management technologies, enterprise end-user support, endpoint lifecycle management, IT asset and inventory management, and enterprise print-management technologies.
• Knowledge of information security, privacy, data governance, compliance requirements, automation, artificial intelligence, and emerging technologies in enterprise IT environments.
• Knowledge of troubleshooting, customer service, project coordination, and process improvement practices.
• Ability to analyze lifecycle, inventory, asset, operational, and service data and produce reports, recommendations, and forecasts.
• Ability to develop and maintain technical documentation, procedures, standards, workflows, and knowledge resources.
• Ability to coordinate work across technical teams and work effectively with technical and non-technical customers, vendors, and stakeholders without direct supervisory responsibility.
• Ability to maintain the security and integrity of university technology systems, data, critical infrastructure, communications systems, computer networks, and cybersecurity systems, with strong written communication, analytical, interpersonal, organizational, multitasking, prioritization, and problem-solving skills.
• Successful completion of a CJIS Level 3 fingerprint background check and applicable CJIS security training is required; periodic training and other CJIS requirements must be maintained.

Nice to have

• Experience with endpoint lifecycle management, IT asset management, or enterprise device refresh programs.
• Experience administering or supporting JAMF or comparable endpoint-management platforms.
• Experience administering or supporting PaperCut or comparable enterprise print-management systems.
• Experience with IT service-management and asset-management platforms.
• Experience developing automation, scripts, workflows, integrations, or AI-assisted processes that improve IT operations.
• Experience supporting technology in higher education or a similarly complex enterprise environment.
• Relevant certifications in endpoint support, Apple device management, Microsoft technologies, IT service management, asset management, automation, or related technologies.

Culture & Benefits

• Full-time employees are eligible for a comprehensive benefits package.
• The role supports a university mission focused on teaching, research, service, innovation, collaboration, and inclusive growth.
• Work supports faculty, staff, and students across campus and online communities.
• The position serves as a Campus Security Authority and supports university, system, state, federal, and CJIS compliance requirements.

Hiring process

• Applications are reviewed immediately and accepted until the position is filled.
• Applicants must submit a completed online application, cover letter or letter of interest, curriculum vitae or resume, and at least three current professional references with full contact information.
• Applicants have one opportunity to enter information and upload documents; incomplete applications may be rejected.