Desktop Systems Administrator II

Location: Hybrid; three days per week (Tuesday, Wednesday, and Thursday) required in the Dallas office. The position also requires supporting on-site, remote, and executive personnel, with physical handling of hardware up to 50 lbs.

US base salary range: $72,100–$200,200 USD annually. Total compensation may also include an annual performance bonus, stock, and other incentive compensation.

Company

hirify.global provides cloud contact center software and promotes a team-first, inclusive, and diverse work environment.

What you will do

• Resolve complex Tier II incidents involving hardware, software, VPN, mobile devices, peripherals, network connectivity, Windows, and macOS.
• Provide high-touch technical support to executives, senior leadership, and administrative staff.
• Monitor and resolve ticket queues within SLAs, participate in an after-hours on-call rotation, and manage critical incidents and outages.
• Configure and support Zoom Rooms, Microsoft Teams, and other audio/video conferencing solutions for executive and company-wide events.
• Deploy and maintain laptops, desktops, and mobile devices using Intune, Jamf, SCCM, or similar enterprise management tools.
• Administer identity, access, device policies, hardware lifecycle operations, inventory, workspace moves, SOPs, and cross-functional technology rollouts.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience, plus 5+ years of progressive end-user computing or desktop support experience.
• At least 2 years of dedicated VIP or executive-level technical support experience.
• Deep administration knowledge of Windows and macOS, Microsoft 365, Google Workspace, Adobe Creative Cloud, Slack, and Zoom.
• Comprehensive experience administering devices through MDM/UEM platforms such as Microsoft Intune/Endpoint Manager, Jamf Pro, or SCCM.
• Experience managing users, access permissions, and device compliance in Microsoft Entra ID (Azure AD) and Okta.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi 802.1x.
• Outstanding written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to lift, rack, move, and deploy hardware weighing up to 50 lbs.

Nice to have

• CompTIA A+, Network+, Security+, Microsoft 365 Certified: Endpoint Administrator Associate, or Jamf Certified Associate certification.
• Working knowledge of PowerShell, Bash, or Python for desktop administration and deployment automation.
• Fundamental knowledge of Claude, ChatGPT, Gemini, or other AI platforms.
• Familiarity with the ITIL framework and ticketing workflows, including ServiceNow or Jira Service Management.

Culture & Benefits

• Team-first culture with a focus on diversity, equity, inclusion, and authentic participation.
• Health, dental, and vision coverage beginning on the first day; hirify.global covers 100% of the employee portion and contributes significantly toward dependent coverage.
• Short- and long-term disability, basic life insurance, and a 401(k) savings plan with employer matching.
• Mental health support, an employee stock purchase plan, paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.

Hiring process

• Compensation is determined during the recruitment process based on skills, experience, certifications, and work location.
• Reasonable accommodations are available throughout the application and interview process.