Junior Service Desk Technician

Location: On-site in Waddell, Arizona, with variable shift start times between 2:00 AM and 7:00 PM.

Pay rate: $15.15 per hour.

Company

hirify.global delivers IT services and provides internal and external technology support.

What you will do

• Serve as the first point of contact for customers through calls, emails, and system-generated requests.
• Create, manage, and accurately document support tickets, notifications, updates, and solutions.
• Provide support for equipment shipping, receiving, inventory, mobility information, and storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Contribute to process improvement initiatives and complete additional assigned projects.

Requirements

• High school diploma or GED required.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and common IT tools.
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.
• Ability to work a flexible schedule within the designated operating hours.
• Ability to pass a background check prior to hire.

Nice to have

• Familiarity with shipping processes and asset tracking.

Culture & Benefits

• Team-oriented environment focused on collaboration, respect, and recognition.
• Access to certifications, training, and professional development opportunities.
• Medical, dental, and vision coverage.
• Life insurance, 401(k) with company match, paid holiday, FSA, HSA, and pet insurance.