Dynamic Server Support

Location: St. Cloud, Minnesota, United States; onsite work with driving to client locations, including long-distance and occasional overnight assignments in other geographies.

Salary: $18.00 per hour, plus an additional incentive for each call closed.

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support and troubleshoot basic, moderately complex, and complex issues for desktops, laptops, desk-side support systems, ESF equipment, and servers.
• Answer client questions professionally and respond to technical issues accurately and promptly.
• Accept and deliver assigned service calls within each client’s service-level agreement.
• Complete call documentation, real-time reporting, administrative tasks, and activity reports.
• Manage the control, turnaround, and inventory of parts and equipment.
• Follow client policies, service guidelines, safety requirements, and other business procedures.

Requirements

• Technical school certification or equivalent and typically 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Ability to communicate with clients about technical issues.
• Valid driver’s license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, including long distances and occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Own a basic repair tool kit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment with additional incentives for each closed call.
• Work is governed by established client service, safety, and operational guidelines.
• Confidential handling of candidate information according to EEO guidelines.