IT EUX Junior Engineer I - Remote US Only

Location: Remote, United States only; fully remote. Occasional holiday or weekend work may be required.

Hourly rate: $17.00–$19.00 per hour.

Company

hirify.global is a digital technology services provider delivering managed services, cybersecurity, cloud, automation, and business modernization solutions to mid-market and enterprise organizations.

What you will do

• Resolve customer problems reported through service desk phone calls and web tickets.
• Provide first-level technical support from initial contact through troubleshooting, research, resolution, or escalation.
• Record problems and incidents, acknowledge incoming tickets, and communicate ticket status within the applicable SLA.
• Support end-user account administration and assist managed services clients.
• Continuously improve technical and customer-service skills while working in a fast-paced environment.
• Maintain regular, predictable, and punctual attendance, including occasional holidays or weekends when needed.

Requirements

• Experience providing technical assistance over the phone.
• Ability to multitask across multiple open tickets simultaneously.
• Experience working in a fast-paced environment with multiple priorities and projects.
• Ability to investigate, analyze, and troubleshoot customer issues.
• Excellent verbal and written communication skills.
• Motivation to learn new skills and technology practices and pursue continual knowledge-based improvement.
• Ability to sit for extended periods and use a computer, telephone, and keyboard.

Nice to have

• Customer service industry experience.
• A+ certification.
• Enrollment in an IT-related class, certification training, or degree program.

Culture & Benefits

• Fully remote work arrangement for candidates in the United States.
• Work in a customer-focused managed services environment with multiple priorities.
• Reasonable accommodations are available for employees with disabilities.
• Employment decisions are made without regard to legally protected characteristics.