Technology Delivery Centre Analyst

Location: London, United Kingdom; onsite IT Operations role.

Company

hirify.global is a UK wealth management company providing financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management.

What you will do

• Deliver 2nd line support for desktop, laptop, mobile, collaboration, and workplace technology issues.
• Diagnose, troubleshoot, and resolve incidents and service requests, including LAN, WAN, Wi-Fi, and VPN connectivity issues.
• Provide discreet, professional technical support to VIP users and maintain a high standard of customer service.
• Deploy, configure, and maintain devices using Microsoft Intune and other modern device management solutions.
• Collaborate with 1st and 3rd line teams, infrastructure teams, and third-party suppliers to resolve complex issues.
• Document procedures, solutions, and user guides; participate in IT projects, upgrades, rollouts, and continuous service improvements.

Requirements

• Proven experience providing 2nd line desktop or end-user technical support.
• Advanced expertise with desktop, laptop, and mobile technologies.
• Strong networking knowledge covering LAN, WAN, Wi-Fi, and VPN.
• Hands-on experience with Microsoft Intune.
• Strong troubleshooting and fault-finding abilities, including identifying patterns and trends.
• Experience working with business and IT stakeholders at all levels.
• Excellent communication skills and the ability to explain technical issues clearly to customers.
• Customer-centric, proactive, self-motivated, disciplined, and results-focused approach with empathy and professionalism.
• Ability to follow security policies, data protection requirements, confidentiality standards, and financial-sector compliance requirements.

Nice to have

• Experience in the financial sector.
• Foundational understanding of ITIL or experience in an ITIL-aligned environment.
• Familiarity with ITSM tools such as ServiceNow.

Culture & Benefits

• Permanent full-time employment within the Technology Service Operations function.
• 26 days of annual holiday, equal to 182 hours.
• hirify.global Incentive Scheme and non-contributory pension scheme with options for personal contributions.
• Private medical insurance, life assurance at four times salary, and income protection at 75% of salary after 26 weeks of absence.
• Flexible benefits for UK employees, available through salary deduction.
• Culture based on integrity, curiosity, challenge, collaboration, inclusion, and equal opportunities.