IT Support Technician

Location: Liverpool City Centre, UK; on site. Working hours are 37.5 hours per week, Monday to Friday, on a three-week rolling rota between 8:00am and 9:00pm, with one Saturday shift every eight weeks from 9:00am to 5:30pm.

Salary: up to £30,000 per year, depending on experience.

Company

hirify.global is a UK insurance group with over 40 years of specialist insurance experience, more than 1,700 employees, and a technology platform transitioning toward a fully cloud-based model.

What you will do

• Act as the first point of contact for IT issues, service requests, and security incidents, aiming for first-time resolution and escalating to infrastructure, application, or third-party resolver groups when required.
• Provide deskside and remote support, manage tickets and SLAs, meet KPIs, maintain the knowledge base, and follow service management and change-control processes.
• Troubleshoot network connectivity, administer Active Directory, monitor infrastructure availability and performance, and manage VOIP and digital phone systems.
• Maintain endpoint environments through device builds, software distribution, patch management, anti-malware support, and web and email security filter administration.
• Perform system checks, security compliance activities, backups and recovery testing, application and product testing, and production support.
• Contribute to continuous improvement and maintain high-quality support practices.

Requirements

• Ideally, at least two years of experience in a support role within a managed IT service desk function.
• Experience supporting Windows 10 and Windows 11, Office 365, anti-malware solutions, and endpoint security solutions.
• Problem-solving and troubleshooting skills, including basic network knowledge.
• Understanding of security principles, server, virtualisation, and cloud solution support.
• Experience working within an ITIL service management model or an ITIL qualification.
• Excellent written communication and documentation skills, with the ability to communicate with staff at all levels and external third-party partners.
• Ability to work under pressure and meet tight deadlines, with excellent customer service skills.

Nice to have

• CompTIA or another role-appropriate qualification.
• Exposure to the legal or insurance industry and familiarity with its software and toolsets.

Culture & Benefits

• Up to 35 days of holiday, including bank holidays, with additional buy and sell options depending on role and tenure.
• 24/7 mental health support, free counselling, and an inclusive workplace with accessibility support.
• Career development through career fairs, leadership programmes, and continuous learning opportunities.
• Flexible benefits, including early access to salary, recognition awards, and social events.
• Hybrid working options are offered as a company benefit, while this role is specified as on site.

Hiring process

• Successful applicants undergo relevant employment checks before starting, including a standard criminal record check and an insolvency register check.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.