Manager, Information Technology (Endpoint & Workplace Technology)

Location: London, United Kingdom; hybrid work arrangement with 18 remote workdays per quarter subject to manager approval.

Company

hirify.global is a global private markets firm with a collaborative, inclusive, and entrepreneurial culture focused on delivering solutions to clients and investing partners.

What you will do

• Manage end-user support across EMEA, including the London support team and Executive Support Specialist.
• Run the global Endpoint and Workplace Technology team across EMEA and other regions.
• Own difficult incidents, executive-critical issues, technical changes, and recurring problems, resolving them directly with the team.
• Lead Workplace Technology services, including collaboration technology, AV, meeting and event support, office operations, and workplace experience.
• Lead endpoint management operations, processes, standards, and controls for secure, healthy devices and applications.
• Manage service levels and operational performance while working with IT teams and suppliers to improve support and remove recurring issues.

Requirements

• 8+ years of relevant experience.
• Hands-on experience in user support, endpoint device maintenance, or corporate technology across multiple sites.
• Experience managing Windows and macOS devices through Microsoft Intune and Jamf, including Windows Autopilot, application delivery, and device configuration.
• Solid understanding of Microsoft 365, Entra ID, endpoint security and compliance, collaboration tools, Cisco Room Kit devices, meeting-room technology, and networking basics.
• A methodical approach to troubleshooting, major incidents, and root-cause analysis.
• Hands-on ServiceNow experience covering incident, request, problem, change, knowledge, and service reporting.
• Ability to guide a team, connect with senior partners, and work across regions.

Nice to have

• Relevant technical and service-management certifications; equivalent practical experience is also valued.

Culture & Benefits

• Hybrid work arrangement with 18 remote workdays per quarter, subject to manager approval.
• Collaborative, open-door culture with an emphasis on diversity, inclusion, mutual respect, and innovative thinking.
• Opportunities to build strengths and develop new skills and experiences.
• Work supporting a global private markets firm and technology users across multiple regions.