Senior Application Support Engineer

Location: Hybrid — Reading area, United Kingdom; 3–4 days on site per week. Rotating shifts: 7:00–15:00 or 9:30–17:30, with potential out-of-hours on-call support.

Company

hirify.global is an independent end-to-end IT services company delivering IT services and solutions to private and public sector clients.

What you will do

• Monitor, troubleshoot, and support packaged and custom Windows desktop and server-based applications across production and non-production environments.
• Own and resolve complex second- and third-line technical issues within agreed SLAs, including early-morning application health checks and production incident support.
• Plan and execute application upgrades, security patching, impact analysis, monitoring, and continual service improvement activities.
• Perform application lifecycle support, service management, transition and transformation activities in line with contractual requirements and technical standards.
• Analyze Windows Event Viewer and application logs to identify root causes and create knowledge base articles and how-to guides.
• Provide technical guidance, training, and coaching to junior analysts while collaborating with application engineers and the client.

Requirements

• At least 5 years of experience in application support, systems administration, or an IT service desk environment.
• Advanced analytical problem-solving and root-cause analysis skills.
• Ability to work effectively in high-pressure live production environments.
• Excellent communication skills and ability to work in a team-oriented environment.
• Understanding of Windows-based applications, operating systems, cloud platforms, and basic programming integrations.
• Advanced SQL skills with SQL Server and knowledge of SSRS.
• Experience with Active Directory.
• Understanding of ServiceNow or a related ITSM tool.
• Strong working knowledge of ITIL service management processes.

Nice to have

• Microsoft certifications such as Azure Fundamentals or Azure Administrator.
• ITIL Foundation or ITIL V4 Foundation certification.
• Vendor-specific CRM or ERP certifications.
• Experience with Dynatrace or other monitoring tools.

Culture & Benefits

• Hybrid work model prioritizing in-person collaboration while providing flexibility for wellbeing, productivity, and individual work styles.
• Flex benefits scheme with investment in professional development.
• Pension, life insurance, health insurance, and travel insurance.
• Store vouchers and discounts.
• 25 days of annual leave, with options to increase holiday entitlement and select benefits.
• Inclusive working environment focused on strong connections and community.