Assistant Manager, Retail Excellence

Location: Shanghai, Mainland China (Shanghai Corporate Office)

Company

Coach is a global fashion house founded in New York in 1941 and part of the hirify.global portfolio of brands.

What you will do

• Lead new store opening projects, including renovations, relocations, temporary stores, and pop-ups.
• Build and take charge of SWAT teams for store opening initiatives.
• Oversee the day-to-day operations of all retail stores and ensure efficient performance.
• Build collaborative working relationships with key cross-functional partners.
• Work with IT and Digital teams to use digital resources and platforms to improve store operations, systems, and productivity.
• Manage and optimize customization services and support related experiential retail projects.

Requirements

• Bachelor’s degree or higher and at least five years of experience in retail management, retail operations, or retail excellence.
• Fluency in both English and Chinese.
• Strong passion for fashion and the brand, with consistently high engagement.
• Proficiency in Microsoft Office applications.
• Excellent time management, planning, and organizational skills.
• Strong communication, social, presentation, and analytical abilities.

Nice to have

• Ability to take initiative, ownership, and accountability for the business.
• Ability to react quickly with a strong sense of urgency.
• Collaborative and respectful approach, sound judgment, and ability to build partnerships beyond the area of responsibility.
• Entrepreneurial spirit and strong problem-solving capabilities.
• Flexibility and adaptability, comfort with ambiguity, and ability to thrive in a changing environment.

Culture & Benefits

• Inclusive and collaborative environment focused on courage, creativity, customer focus, and results.
• Emphasis on learning quickly, adapting to change, and solving unfamiliar problems.
• People-manager expectations include strategic agility, developing employees, and building effective teams.
• Equal opportunity and affirmative action employer.