CX Analyst (Digital Health)

Location: Hybrid in Rio de Janeiro or São Paulo, Brazil; supporting customers in the UK.

Company

Digital health company providing healthcare journeys and treatments including weight loss and hair loss care.

What you will do

• Provide high-quality patient care by resolving issues across multiple channels with efficient and timely responses.
• Support patients living in the UK and communicate in English throughout the day.
• Represent the patient voice by sharing insights and feedback across the company.
• Identify root causes and proactively prevent recurring issues.
• Collaborate with international teams, especially in the UK, to deliver fast and effective resolutions.
• Work with the wider clinical care team to support safe and effective practice.

Requirements

• Fluent English for written and verbal communication with international teams.
• Excellent communication skills, empathy, and problem-solving abilities.
• Willingness to participate in video calls during part of the day.
• Commitment to feedback, continuous improvement, and personal growth.
• Willingness to learn, take initiative, and handle unfamiliar situations.
• Team-oriented approach and strong collaboration skills.
• Previous experience in customer service, support, or CX operations.
• Experience with ticketing platforms such as Zendesk, HubSpot, Salesforce, or similar.
• Previous experience in startups and/or digital health companies.

Nice to have

• Healthcare experience within customer service, support, or CX operations.

Culture & Benefits

• International, dynamic, and fast-evolving work environment.
• Culture focused on ambitious solutions, clear communication, collaboration, and continuous improvement.
• Patient-centered approach that values empathy and constructive feedback.
• Hybrid working arrangement in Rio de Janeiro or São Paulo.