Coordinator Customer Service (SAP)

Location: Onsite, São Paulo, Brazil

Company

hirify.global is a global company with more than 30,000 employees focused on health, wellbeing, sustainability, innovation, and inclusive workplace practices.

What you will do

• Coordinate order entry, analysis, maintenance, follow-up, prioritization, allocation, invoicing, shipping, and delivery activities.
• Manage pending, overdue, blocked, and at-risk orders, providing Sales with updates on availability, fulfillment, invoicing, delivery, and operational constraints.
• Coordinate portfolio review meetings with Sales, Planning, Logistics, Production, Credit, Tax, Invoicing, and other internal teams.
• Manage critical order, invoicing, and delivery cases, escalations, delays, product unavailability, and process deviations.
• Monitor service and operational indicators including LOTIF, Fill Rate, OTD, overdue orders, processing time, invoicing performance, and service level.
• Lead, guide, train, and develop the Customer Service team while implementing improvements focused on productivity, accuracy, and rework reduction.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Engineering, Supply Chain, International Trade, or a related field.
• Experience in Customer Service, order portfolio management, Order Management, or Supply Chain.
• Experience leading and developing a team.
• Knowledge of sales, invoicing, credit, logistics, and delivery processes.
• Knowledge of SAP, preferably the SD module.
• Knowledge of Excel, PowerPoint, Power BI, and data analysis tools.
• Intermediate English proficiency, both spoken and written.

Culture & Benefits

• Competitive total rewards package supporting health and wellbeing.
• Career growth and development opportunities.
• Diverse and inclusive workplace.
• Culture of innovation focused on meaningful change and sustainable living.