Trading Support Operator LATAM (Esports)

Location: Remote within Argentina, Brazil, Peru, or Mexico; LATAM timezone; shift work and weekends may be required.

Company

hirify.global provides Odds products and trading-related services for sportsbook customers.

What you will do

• Act as the primary contact for sportsbook customers regarding hirify.global's Odds products and trading-related services.
• Respond to customer queries and operational alerts, investigate issues, and gather and validate relevant information.
• Support questions about fixture coverage, market coverage, market availability, settlement, and product behavior.
• Escalate issues to appropriate internal teams and log and track operational, product, and service issues.
• Help improve the hirify.global product suite through customer feedback and identified defects.
• Develop knowledge of esports, sportsbook operations, betting markets, and hirify.global products, and contribute to the internal knowledge base.

Requirements

• Previous experience in customer-facing Support, Operations, or a similar role.
• Strong attention to detail, problem-solving skills, and the ability to investigate issues and gather relevant information.
• Excellent written and verbal communication skills in English.
• Ability to learn new products, services, and operational workflows quickly.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work effectively in a fast-paced operational environment and work shifts and weekends if required.

Nice to have

• Experience working in sportsbook, betting, or trading environments.
• Understanding of betting markets and settlement processes.
• Understanding of esports tournament structures, formats, and rules.
• Experience supporting B2B customers.
• Familiarity with data feeds, APIs, or technical products.
• Knowledge of additional languages.

Culture & Benefits

• Remote working arrangement within the listed LATAM locations.
• Full-time shift-work schedule with changing shifts and possible weekend work.
• Customer-first support environment with collaboration across global Support Operators and internal stakeholders.
• B2B contract availability is required.