Application Specialist I

Company

hirify.global is a publicly traded U.S. homebuilder founded in 1978 that constructs and sells homes and provides mortgage financing and title services.

What you will do

• Support internal and external users with system and process questions through email, chat, and phone.
• Learn and communicate business processes used by Sales, Construction Management, Operations, Purchasing, Accounting, and vendor partners in a new home construction environment.
• Troubleshoot software, develop test cases, validate reported issues, and perform QA testing.
• Identify issues and trends, communicate business impact and urgency, and log defects and enhancements for design and development teams.
• Support the implementation and post-implementation of new applications.
• Participate in user requirements definition and analysis and develop expertise in supported software programs.

Requirements

• Ability to support users with software system and business process questions.
• Ability to learn and understand business processes across Sales, Construction Management, Operations, Purchasing, Accounting, and vendor partnerships.
• Ability to troubleshoot software and develop test cases to validate reported issues.
• Ability to identify business impact and communicate issue urgency.
• Ability to work periodically after hours and on weekends.
• Ability to work overtime.
• Ability to travel overnight.
• Ability to conduct business in a professional and ethical manner.

Culture & Benefits

• Work supports internal and external customers across business and vendor teams.
• The role contributes to software quality, application implementation, and operational improvements.
• Periodic after-hours, weekend, overtime, and overnight travel availability is required.