Technical Manager - Software Implementation (Warehouse Automation)

Location: Redwood City, United States; flexible work with onsite work at customer warehouses and a hybrid option; willingness to travel to customer sites approximately 30–50% is required.

Company

hirify.global develops Physical AI-driven warehouse automation solutions combining GreyMatter AI software, autonomous mobile robots, and enterprise warehouse management systems.

What you will do

• Take formal handover of tested product builds from engineering and QA teams.
• Plan and execute system integration testing to validate data integrity and functional flows between hirify.global and WMS platforms such as Manhattan Associates, Blue Yonder, and SAP EWM.
• Translate warehouse operating scenarios into UAT cases, lead customer super-user training, and manage sign-off.
• Execute stress and volume testing for units per hour, robot utilization, and peak-load handling during seasonal spikes.
• Support cutover and go-live activities onsite and remotely, monitor system health, and troubleshoot live exceptions.
• Drive hypercare defect resolution, analyze GCP logs and system metrics, and create SOPs and technical documentation for long-term support teams.

Requirements

• 8–12 years of experience in software implementation, quality engineering, or a related role.
• B.Tech/B.E. in IT, Computer Science, or a relevant specialization.
• Hands-on experience in quality assurance, including test-case creation, test planning, and test-strategy creation.
• Strong understanding of SDLC, STLC, SIT, HAT, and UAT, with hands-on test-case execution experience.
• Hands-on experience with testing tools and frameworks such as Selenium, JUnit, TestNG, Appium, Cucumber, or Pytest.
• Unix/Linux experience with log analysis, command-line debugging, and system checks; SQL experience writing queries for data validation and issue investigation.
• Python experience executing and debugging scripts used for testing or automation.
• Experience debugging end-to-end system issues in integrated environments.
• Strong problem-solving skills, attention to detail, clear communication, resilience in fast-paced mission-critical environments, and willingness to travel to customer sites as required by project phases.

Nice to have

• Knowledge of the retail or supply-chain industry.

Culture & Benefits

• Work spans cloud software hosted on GCP, robotic hardware, and enterprise warehouse ecosystems.
• Customer-facing deployment work takes place in high-velocity fulfillment centers and mission-critical operational environments.
• Travel to customer sites is expected approximately 30–50% depending on project phases.

Hiring process

• The role includes customer super-user training and management of the UAT sign-off process.