Customer Relationship Manager (UAE Nationals Only)

Location: Abu Dhabi, United Arab Emirates. UAE nationals only. Flexible and remote working options are available subject to eligibility and job requirements.

Salary: AED 30,000–41,000 per month, plus eligibility for a variable pay plan.

Company

hirify.global is a bank focused on customer service, operational excellence, risk awareness, and digital evolution.

What you will do

• Set service standards and support the team in serving walk-in customers and processing customer requests within agreed turnaround times.
• Support retail product knowledge, sales targets, volume delivery, customer retention, cross-selling, and upselling.
• Manage key branch customer relationships, resolve complaints, oversee service recovery, and monitor service levels, waiting times, documentation, and information exchange.
• Lead periodic preparation and consolidation of team productivity reports.
• Ensure compliance with bank policies, procedures, security controls, audit recommendations, branch controls, and error-log actions.
• Organize, supervise, manage, and motivate the team while implementing policies, systems, service standards, and continuous improvement initiatives.

Requirements

• At least 5 years of experience in the banking industry, including supervisory experience.
• Diploma in Banking.
• Working knowledge of Word, Excel, and PowerPoint.
• Leadership and team-building skills.
• Time-management and organizational skills.
• Problem-resolution skills.
• UAE nationality is required.

Culture & Benefits

• Respectful, caring, disciplined, diverse, and inclusive work environment.
• Medical insurance, group life insurance, and personal accident insurance.
• Paid leave and leave airfare.
• Preferential rates on loans and finance facilities, plus staff discounts and offers.
• Children’s education assistance for certain job levels.
• Instructor-led courses, e-learning, on-the-job training, and professional development programs.