Customer Support Training & Enablement Specialist (Fintech)

Location: Remote within the United States, or Austin, TX / Palo Alto, CA hubs; periodic travel to offices may be required.

Salary: $67,000–$85,000 annual base salary, plus equity.

Company

hirify.global is a fintech platform modernizing the U.S. trucking and logistics industry with fleet fuel management solutions for owner operators and small fleets.

What you will do

• Design and deliver ongoing training, workshops, certifications, and learning paths for Support Agents and Team Leads.
• Partner with Team Leads to identify performance gaps and create targeted coaching, remediation, and development programs.
• Own the QA program, using AI-powered tools and customer interactions to identify trends and coaching opportunities.
• Develop training and resources for new products, features, and process changes with Product, Engineering, Operations, and Support Leadership.
• Administer the LMS, learning paths, certifications, and enablement content while keeping materials aligned with SOPs and Guru.
• Track QA, CSAT, productivity, training completion, speed to proficiency, and other metrics to measure impact and drive continuous improvement.

Requirements

• 4+ years of experience in Training, Learning and Development, Enablement, or QA.
• Experience designing and facilitating training and coaching programs.
• Strong communication, facilitation, and project management skills.
• Experience with LMS platforms, learning content development, and ticketing or support platforms such as Zendesk.
• Data-driven approach to identifying performance and learning opportunities.
• Passion for developing people and building a best-in-class Support organization.
• Ability to travel periodically to the Austin or Palo Alto offices if working remotely.

Nice to have

• Experience with AI-powered QA, coaching, or support tools.

Culture & Benefits

• Collaborative, high-growth environment with cross-functional work.
• Competitive salary, equity, and multiple health benefit options.
• Responsible Time Off and 401(k) matching.
• Commuter benefits, lunches, and snacks.
• Support for major career growth and an annual company offsite event.
• Values include customer obsession, ownership, creative problem-solving, attention to detail, and curiosity.