Technical Services Engineer (FlashArray)

Location: Lehi, Utah; primarily in-office at the Lehi, Utah office.

Annual base salary: $82,000–$123,000 USD. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is a data platform company serving hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

What you will do

• Own and resolve customer issues from initial contact through resolution across all severity levels, providing professional, concise, and timely communication.
• Diagnose and troubleshoot complex FlashArray issues involving hardware, software, operating systems, networking, storage area networks, and other multi-platform environments.
• Lead multi-participant customer calls, including hot escalations, and advocate for customer issues internally with teams such as Engineering.
• Create and update internal and customer-facing FAQ and knowledge-base articles.
• Mentor junior Support Engineers on issue resolution and customer management best practices.

Requirements

• At least 3 years of experience in a professional enterprise-level technical support role.
• Proven experience owning and resolving complex customer issues in a multi-platform enterprise environment.
• Deep enterprise troubleshooting skills covering storage, networking, replication, performance, and space.
• Working knowledge of operating systems such as Linux, Windows, and VMware, as well as LANs, WANs, and Storage Area Networks.
• Exceptional customer service skills and the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
• Expected to work from the Lehi, Utah office in compliance with hirify.global policies, except during PTO, work travel, or other approved leave.

Culture & Benefits

• Culture focused on innovation, critical thinking, challenging problems, and trailblazing.
• Growth support and opportunities to contribute to meaningful work.
• Collaborative, inclusive team environment with an emphasis on mutual support and shared success.
• Flexible time off, wellness resources, and company-sponsored team events.
• Employee Resource Groups and inclusive leadership initiatives.
• Accessibility accommodations are available throughout the hiring process.