IT Support Specialist

Location: San Francisco Bay Area, United States. Hybrid work with required travel within the Bay Area and on-site support for office-based employees.

Pay: $43–51 per hour, depending on experience.

Company

hirify.global is building a full-stack AI cloud spanning data centers, hardware, and a cloud platform used by AI teams, with headquarters in Helsinki and offices in London and San Francisco.

What you will do

• Provide first-line IT support to employees globally across hardware, software, accounts, access, and workplace technology.
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, operating systems, networks, VPNs, printers, and SaaS applications.
• Act as the on-site IT presence for the San Francisco Bay Area office, including workplace technology and new-office needs.
• Support onboarding, offboarding, role changes, device provisioning, and access requests.
• Maintain asset inventories, device records, documentation, and clear communication through escalation and resolution.
• Improve support processes, self-service guidance, and IT security practices across devices, accounts, and employee workflows.

Requirements

• Experience in IT support, service desk, workplace technology, or a similar hands-on IT role.
• Experience supporting end users in a fast-moving, international environment.
• Hands-on experience with laptops and macOS, Windows, and Linux operating systems.
• Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication.
• Familiarity with Google Workspace, Microsoft 365, Slack, and video-conferencing tools.
• Sound networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues.
• A methodical troubleshooting approach involving information gathering, systematic testing, documentation, and clear communication.
• Strong written and verbal communication skills in English.
• High ownership, attention to detail, and sound judgment about when to escalate.
• Comfort working on-site and directly supporting office-based employees.

Nice to have

• Experience with endpoint-management tools.
• Familiarity with IT asset-management, ticketing, or knowledge-base systems.
• Experience supporting employees across multiple offices, countries, or time zones.
• Exposure to basic security operations, endpoint security, device compliance, or access reviews.
• Experience using AI tools to improve support workflows, documentation, or repetitive tasks.
• Additional language skills.

Culture & Benefits

• Full-time, permanent employment.
• Cash and equity compensation with local benefits.
• International environment with more than 40 nationalities.
• Opportunity to work with engineers, researchers, and partners across the AI ecosystem.