Senior Manager, IT

Location: San Francisco, United States; hybrid, with at least three days per week in the office. The IT team supports employees across San Francisco, New York, and additional locations.

Company

hirify.global builds AI-native operating systems for large, regulated institutions, with applications across government, insurance, health, and financial services.

What you will do

• Lead day-to-day IT operations across employee devices, business applications, identity and access management, and workplace technology.
• Design and implement automation for onboarding, offboarding, repeated manual tasks, and integrations between tools and systems.
• Set operational priorities, balance employee needs with longer-term improvements, and focus the team on high-impact outcomes.
• Lead incident response and escalations through resolution, communicate with employees and executives, and address root causes.
• Partner with Security on patch management, access controls, data protection, reliability, and compliance requirements.
• Manage and develop a team of approximately five IT professionals and build scalable documentation and operating practices.

Requirements

• Approximately seven or more years of relevant IT experience, including experience leading and developing a team.
• Strong experience building process automation with AI, integrations, or workflow tools to reduce manual work and improve reliability.
• Hands-on experience with Mac, Microsoft tools, Okta, endpoint management, and SaaS administration.
• Ability to prioritize effectively, make decisions with incomplete information, and remain calm while managing incidents and competing demands.
• Understanding of security and compliance fundamentals, including patch management, access controls, and data protection.
• Independent problem-solving, follow-through on issues, and a systems-level approach beyond individual tickets.
• Clear communication with technical teams, employees, and executives, adapting communication to the situation.
• Ability to work effectively in an early-stage environment with evolving priorities and help shape the growth of the IT function.

Nice to have

• Experience managing distributed or global teams.

Culture & Benefits

• Work on applied AI systems deployed to production for large, regulated institutions.
• Projects are expected to create measurable customer value and impact.
• Opportunity to shape a new applied AI category and the company's IT function.
• Collaboration with an experienced engineering organization and teams across multiple locations.