Senior Customer Analytics Director (SaaS)

Location: Remote within the USA; the role is also listed for Denver, Colorado.

Salary: $160,895–$214,527 annually.

Company

Ping Identity provides a cloud identity platform focused on cybersecurity, digital experiences, and identity and access management for enterprise customers worldwide.

What you will do

• Lead customer revenue metrics and standards covering ARR movement, GRR, NRR, renewal rates, cohorts, churn drivers, cross-sell, and upsell pipelines.
• Prepare analytical narratives and data for CCO presentations, board packs, Thoma Bravo operating reviews, and QBRs.
• Own renewal and retention reporting, forecasting comparisons, variance analysis, and root-cause analysis.
• Build annual renewal, retention, headcount, coverage-ratio, and capacity models with Finance.
• Design and maintain customer health scoring, risk telemetry, and predictive churn analysis.
• Define reporting requirements and data models across Salesforce, the enterprise data warehouse, and BI platforms while aligning Finance, Revenue Operations, Product, Systems, Operations, and Data & Analytics.

Requirements

• 10+ years of experience in customer analytics, revenue analytics, FP&A, strategic finance, or Customer Success/Revenue Operations within a B2B SaaS environment.
• Deep knowledge of SaaS recurring-revenue models and financial mechanics, including ARR, GRR, NRR, cohort analysis, contraction, and churn dynamics.
• Advanced proficiency in querying, modeling, and visualizing enterprise datasets using SQL, Excel, and BI tools such as Tableau or Power BI, plus CRM platforms such as Salesforce.
• Experience translating business requirements into technical data specifications and building executive-ready dashboards.
• Ability to synthesize complex quantitative data into clear executive visual narratives and strategic recommendations.
• Strong cross-functional influencing and communication skills across Finance, Sales, Revenue Operations, and Product leadership.
• Ability to manage complex data projects independently from concept through execution as a high-output individual contributor.

Nice to have

• Experience in a private-equity-backed enterprise, including a Thoma Bravo or similar portfolio environment.
• Experience supporting board-level reporting.

Culture & Benefits

• Flexible and collaborative work environment with startup-oriented values.
• Culture focused on empowerment, inclusion, individuality, and belonging.
• Employee Resource Groups, team bonding events, volunteering, and community initiatives.
• Generous PTO and holiday schedule, parental leave, healthcare options, and retirement programs.
• Education reimbursement and commuter offset for specific locations.