IT Professional I

Location: Onsite in College Station, Texas, United States. The position allows an alternate work location under Texas A&M guidelines, but the role is identified as onsite.

Salary: $47,500 annually.

Company

Texas A&M University provides higher education and institutional technology services through its Technology Services - Strategic Alliances & Partners department.

What you will do

• Resolve hardware, software, workstation, network, and procedural issues in coordination with internal personnel and vendor technical support.
• Provide centralized computer support for on-campus and regional locations.
• Install, configure, maintain, upgrade, move, and relocate workstation hardware and software.
• Meet with customers and technical staff to define technology needs, recommend improvements, and support planning and budgeting.
• Monitor system security and protect customer data and applications throughout production.
• Provide resource estimates, progress reports, training for student workers, committee participation, and on-call support as needed.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• Four months, or one semester, of student worker and/or customer service experience.
• Ability to multitask and work cooperatively in a collaborative team environment.
• Strong interpersonal and customer service skills.
• Experience configuring, administering, and/or troubleshooting.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grids, hazardous waste treatment systems, or water treatment systems.
• Ability to lift and/or move medium-weight objects.
• Ability to comply with applicable state and federal laws, codes, Texas A&M University System and university policies, regulations, rules, procedures, and safety requirements.
• This is a security-sensitive position requiring a criminal history investigation and verification of credentials or other required information.

Nice to have

• Knowledge of project management fundamentals and ITIL fundamentals.
• Cross-disciplined or advanced IT skills, report writing skills, intermediate troubleshooting, and client relations experience.

Culture & Benefits

• Collaborative work with departmental staff, customers, technical personnel, and student workers.
• Training and professional development opportunities.
• Participation in committees that develop technical standards and provide direction.
• May require work outside standard office hours, including evenings, weekends, and holidays.
• May require on-call support on nights and weekends.

Hiring process

• A cover letter and resume are strongly recommended.
• Applications must include all required application data or a complete resume.
• Employment is contingent on verification of credentials and completion of the required criminal history check.