IT Support Administrator

Location: Illinois, United States; hybrid

Salary: $60,000–$90,000 per year, plus annual performance bonus and long-term incentives

Company

hirify.global operates in the information technology sector.

What you will do

• Provide Tier 2 support for escalated incidents and independently resolve advanced desktop, network, and application issues across multiple platforms.
• Act as an escalation point for Tier 1 analysts and train and coach junior team members.
• Support identity management through Azure AD, Microsoft 365, IAM workflows, and MFA troubleshooting.
• Assist with endpoint management using Intune, JAMF, and Autopilot.
• Own major incident communication within scope and contribute to knowledge base improvements and documentation quality.
• Participate in root-cause analysis, enterprise hardware and software deployments, configuration baselines, and collaboration with global IT teams.

Requirements

• Associate degree or equivalent technical foundation.
• At least 2 years of technical support experience.
• Strong proficiency with operating systems, hardware, and enterprise applications.
• Experience supporting remote, hybrid, and global teams.
• Ability to lift, carry, and move equipment weighing up to 50 lbs, with or without reasonable accommodation.
• Documentation, incident management, IT services, IT service desk, Microsoft Office, Mobi Systems OfficeSuite, network troubleshooting, SLA, technical support, and software troubleshooting skills.

Nice to have

• Experience leading small projects or process improvements.
• Certification such as M365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4.
• Experience using automation or scripting tools.

Culture & Benefits

• Hybrid work arrangement.
• Competitive, fair, and equitable compensation practices.
• Annual performance bonus and long-term incentives.
• Salary placement considers experience, skills, qualifications, and internal pay equity, with room for future salary growth.