Senior Non-Qualified Defined Contribution Customer Success Manager

Location: Virtual, Texas or Illinois, United States of America; occasional travel to a physical hirify.global office may be required. Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.

Salary: $135,000–$165,000 USD annually.

Company

hirify.global provides technology-enabled health, wealth, wellbeing, navigation, and absence-management solutions that help organizations build healthier and more financially secure workforces.

What you will do

• Define solutions and support complex deliverables for non-qualified defined contribution plan administration.
• Consult with external clients and internal stakeholders on plan design, administration, compliance, legislative developments, and best practices.
• Prepare and present non-qualified solutions during new-client sales meetings and identify plan needs during implementations.
• Partner with product and technology teams to identify investment opportunities and support non-qualified product strategy and development.
• Identify risks, improve operational processes, and drive adoption of administration improvements.
• Develop and facilitate internal training on non-qualified plans and legislative requirements.

Requirements

• 5+ years of experience in non-qualified defined contribution plan administration and 5+ years of experience managing client relationships.
• Technical knowledge of stock and non-qualified deferred compensation plan design and related regulatory requirements, including strong understanding of IRC 409A.
• Project management and organizational skills, including the ability to manage competing priorities in a dynamic environment.
• Strong communication and relationship-building skills, with the ability to collaborate with and influence stakeholders at all levels.
• Ability to achieve business objectives and contribute to organizational goals.
• Experience leading initiatives and participating in strategic planning.
• Ability to anticipate client needs using retirement-plan expertise and market insights.
• Experience working with third-party vendor platforms.

Culture & Benefits

• Flexible virtual work arrangements with a camera-on video interview culture.
• Health, dental, and vision coverage starting on Day One.
• Wellbeing programs, retirement plans with contribution matching, generous time off, and parental leave.
• Continuing education, training, and career growth opportunities.
• Inclusive workplace focused on purposeful, human, united, and growth-minded values.

Hiring process

• Virtual interviews are conducted by video and may require cameras to be on.
• An offer is contingent on successfully completing a background check, which may include employment, education, criminal, sanctions, credit, drug, and SSN/SIN verification checks depending on the role.