Cloud Operations Engineer

Location: Remote in Mexico

Estimated annual base salary: $450,900.00–$591,700.00 MXN, with possible bonuses and a comprehensive benefits package.

Company

A growth-stage technology company providing SaaS solutions for sales performance management and revenue optimization.

What you will do

• Support, optimize, monitor, and maintain production environments and customer infrastructures across geographically dispersed data centers.
• Handle Cloud Operations requests, troubleshoot production issues, and provide technical solutions with minimal business impact.
• Automate application setup, deployment, configuration, and operational processes in collaboration with application teams.
• Engineer and deploy releases, enhancements, upgrades, and applications across non-production and production environments.
• Contribute to scalability, capacity planning, high availability, performance, and reliability improvements.
• Collaborate with Architecture, Development, and Quality Assurance teams, lead technical discussions, and share knowledge about new features and enhancements.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• 2–4 years of professional DevOps experience and previous experience supporting a client-facing product or service in production.
• Exposure to modern SaaS application architecture and knowledge of IaaS and cloud platforms including IBM Cloud, AWS, Azure, and Google Cloud Platform.
• Experience with automation and software development using Java, Python, Ruby, C/C++, or PL/SQL, plus scripting with PowerShell, Bash, or Python.
• Knowledge of configuration management and automation tools including Chef, Puppet, Ansible, and AWS CloudFormation.
• Strong technical knowledge of Windows Server and Linux administration, including Red Hat/CentOS and Ubuntu.
• Knowledge of networking principles and experience with firewalls, load balancers, hardware configurations, and database servers.
• Experience implementing, delivering, and troubleshooting CI/CD pipelines with Jenkins, Git, GitHub, and AWS integration.
• Experience with containers and microservices, including Docker Engine, Docker images, and Kubernetes.
• Experience with SQL and PostgreSQL server administration, backup and recovery, and T-SQL scripting; strong knowledge of New Relic and CloudWatch monitoring and log management.
• Strong troubleshooting and communication skills, with the ability to learn new technologies and frameworks.

Culture & Benefits

• Remote and hybrid options are available across most regions.
• Medical, dental, and vision coverage tailored to local needs.
• Paid time off, public holidays, and dedicated volunteer days.
• Dedicated learning days, tuition assistance, and professional development support.
• Retirement plans and market-aligned compensation.

Hiring process

• Candidate screening and assessment may use artificial intelligence tools alongside human decision-making.
• The first 30, 60, and 90 days include onboarding, shadowing, routine support, independent task ownership, and contributions to automation and infrastructure improvements.