Staff Product Manager (Customer Operations)

Location: Hybrid role based within commutable distance of hirify.global’s Brooklyn office, with office attendance once or twice per week; remote candidates outside the commutable distance may be considered case by case with occasional travel to the office.

Salary: $195,000–$263,000 annual in Geo-1 or $175,000–$237,000 annual in Geo-2.

Company

hirify.global is a global marketplace for unique and creative goods, building tools and technologies that connect entrepreneurs with buyers worldwide.

What you will do

• Lead the product vision, strategy, development, and execution for a dedicated customer operations squad.
• Improve support resolution at scale so buyers and sellers receive effective help and confidence when issues arise.
• Collaborate with engineering, design, research, analytics, product marketing, operations, and business partners to build effective, scalable, and easy-to-use products.
• Incorporate user research, market analysis, and customer feedback into product requirements.
• Prioritize and continuously refine the product roadmap through research, analysis, iteration, and experimentation.
• Report to the Director of Product.

Requirements

• Proven experience leading complex user-facing product initiatives.
• Demonstrated ability to collaborate on product strategy while balancing speed with different perspectives.
• Ability to solve ambiguous customer problems.
• Experience using qualitative and quantitative data to make product decisions and balancing data with intuition.
• Experience communicating timelines, trade-offs, and risks to broad and senior leadership groups.

Nice to have

• AI agent experience and/or customer support experience.

Culture & Benefits

• Equity package, annual performance bonus, and competitive benefits supporting employees and their families.
• Investment in employee development beyond promotions.
• Collaborative, trust-based work environment with cross-functional teams.
• Diverse, equitable, and inclusive workplace.
• Visa sponsorship may be available, with opportunities limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter may be included.
• Disability accommodations are available during the interview and hiring process upon request.