Senior Support Engineer (AI/Robotics)

Location: Remote (United States); initial onboarding requires travel to Germany and customer sites in Europe, with periodic travel throughout North America of approximately 10%.

Base salary: USD $180,000–$210,000 annually, depending on skills, experience, and location.

Company

hirify.global is a rapidly growing embodied AI company developing robotics and artificial intelligence technologies to transform human labor and business operations.

What you will do

• Serve as the primary technical support contact for customers operating hirify.global robotic systems.
• Diagnose and resolve hardware, software, networking, and system integration issues using SSH, Docker, Python, logs, and diagnostic tools.
• Own customer incidents from initial report through resolution, including status updates and executive-ready report-outs.
• Participate in an on-call rotation for critical customer issues, including occasional evening and weekend coverage.
• Collaborate with software, robotics, deployment, and hardware teams on complex issues, customer handoffs, and system maintenance.
• Perform root cause analysis, improve reliability and support processes, develop internal tools and dashboards, and provide feedback for product development.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Robotics, or a related field, or equivalent practical experience.
• 5+ years of experience supporting complex hardware and software systems in customer-facing environments.
• Experience with robotics, automation, or industrial equipment.
• Strong Python and Linux troubleshooting skills, including SSH, Docker, and command-line tools.
• Experience with SQL, networking fundamentals, and API-based systems.
• Excellent analytical problem-solving, root cause analysis, written and verbal communication, and customer focus.
• Highly organized, able to manage multiple priorities, work independently, and demonstrate an ownership mentality in a fast-paced startup environment.
• Willingness to travel internationally for training and periodically throughout North America, approximately 10%.

Nice to have

• Experience with AI, robotics, ROS, or autonomous systems.
• Experience with Kubernetes, cloud infrastructure, or DevOps tooling.
• Experience in warehouse automation, logistics, or industrial manufacturing.

Culture & Benefits

• Remote work from the United States with customer support provided primarily remotely.
• Medical, dental, and vision insurance for employees and dependents.
• 401(k) with 100% company match, 20 days of paid time off, paid sick leave, and parental leave.
• Wellness or gym stipend, learning and development support, and equity or bonus opportunities.
• Employment may be contingent upon a background check consistent with applicable law.
• Equal opportunity employment without discrimination based on protected status.

Hiring process

• Initial onboarding includes travel to Germany and customer sites in Europe.
• The role includes an on-call support rotation and periodic travel for deployments, critical service events, and customer escalations.