Junior Technical Support Engineer

Location: United States

Company

Engineering firm helping businesses operate with AI at the core, with more than 6,000 experts worldwide and services spanning industries, technologies, and markets.

What you will do

• Handle customer requests through phone, email, chat, and other support channels.
• Create, manage, and route service requests to appropriate support teams and engineers.
• Generate software license files and installation keys.
• Provide first-level support for licensing issues and troubleshoot licensing and license server problems.
• Assist with online support portals and account administration.
• Maintain accurate documentation, report recurring issues, collaborate with internal teams, and meet service-level agreements and support performance objectives.

Requirements

• 1–2 years of experience in a customer-facing support or service role.
• Strong customer service orientation, problem-solving abilities, and organizational skills, including the ability to manage multiple priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Experience handling customer inquiries through phone, email, chat, or ticketing systems.
• Good knowledge of Windows and Linux operating systems and networking fundamentals in Windows and Linux environments.
• Ability to work independently and contribute effectively in a collaborative team environment.
• Fast learning ability and a strong interest in technology and technical support.

Nice to have

• Experience with Salesforce or Oracle solutions.
• Knowledge of FlexLM/Flexera licensing technology.
• Experience supporting software licensing or entitlement management processes.
• Familiarity with technical support operations and case management systems.

Culture & Benefits

• Work with a global support team and collaborate with technical support engineers, account teams, and operational stakeholders.
• Respectful, inclusive environment with equal opportunities regardless of personal characteristics.
• Opportunity to develop expertise in licensing technologies, support operations, and technical service delivery.

Hiring process

• Submit a CV and discuss goals and experience during a talent call.
• Complete a technical interview focused on experience, strengths, and approach to work.
• Some roles include a customer interview before the offer.