Business Application Support Analyst (Financial Services)

Location: Toronto Office; remote schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required.

Total annual cash compensation: 88,000–117,000 CAD, including base salary and target discretionary performance bonus.

Company

Fidelity Clearing Canada is an independent Canadian clearing broker and custodian providing trade execution, clearing, custody, and back-office support services to Canadian brokerage firms and the Canadian brokerage arms of U.S.-based firms.

What you will do

• Handle client and user requests, answer questions, clear faults, propose solutions, and coordinate appropriate resolution measures.
• Track, troubleshoot, document, and resolve application-related issues in production.
• Evaluate client requirements and business processes related to enhancements and maintenance.
• Act as a liaison between vendors and users, communicating effectively in business and technical terms.
• Support user training, product demonstrations, quality assurance testing, and business analysis for supported applications.
• Collaborate with clients, vendors, FCC employees, and Fidelity-wide partners to deliver timely customer service.

Requirements

• Completion of a minimum three-year post-secondary program or equivalent work experience.
• Application Support and Operations Environment experience is required.
• 3–5 years of experience in a client application support role within the Financial Services industry, ideally in the brokerage market.
• 5+ years of experience and solid working knowledge of the brokerage business environment, particularly post-trade and mid/back-office applications.
• Proven ability to support and maintain complex business-critical systems in financial services environments, including Dataphile and related wealth management and brokerage platforms.
• Experience troubleshooting API requests, response validation, error handling, and performance optimization.
• Strong knowledge of the Software Development Life Cycle (SDLC) is required.
• Excellent written and oral communication skills, including the ability to explain technical material to non-technical users.
• Strong analytical and problem-solving skills, attention to detail, creativity in finding alternative solutions, and the ability to prioritize and manage multiple issues in a collaborative team environment.

Nice to have

• Direct and relevant technical experience as a business user, relevant business exposure in technology support, or business/systems process experience as a Technical Analyst.
• CSC or IFIC designation.
• Bilingual verbal and written French/English skills.

Culture & Benefits

• Full-time regular employment with flexible working arrangements, including 100% remote, hybrid, and in-office options.
• Company RRSP contributions after six months, with no employee matching required.
• Comprehensive health benefits from the first day, with employer-paid premiums and up to 6,000 CAD annually for mental health services and therapy.
• Parental leave top-up to 100% of salary for 25 weeks and generous time off, including two paid volunteer days annually.
• Up to 650 CAD for home office equipment.
• Professional development through more than 11,000 training courses, tuition reimbursement, and rewards for completing a required designation.