Application Support Analyst (AI)

Location: United States; eligible candidates must reside in CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, or WA. Hybrid/remote-first workplace.

Salary: $60,000–$80,000 USD annually.

Company

hirify.global supports products used by hundreds of nonprofit organizations and their users, providing solutions that help nonprofit clients improve the world.

What you will do

• Lead troubleshooting of complex application issues and ensure timely resolution.
• Drive incident and problem resolution, document actions, escalate unresolved issues, and identify root causes for long-term solutions.
• Collaborate with internal teams and customers on technical issues and solutions, providing mentorship and support best practices.
• Maintain support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement.
• Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

Requirements

• Bachelor’s degree in business, information systems, or a related field.
• 5+ years of experience in application support, technical support, or a related role, including 2+ years of SQL experience.
• Experience troubleshooting and resolving complex software issues and diagnosing software applications and systems.
• Expertise with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
• Strong familiarity with data modification commands and the ability to understand and write intermediate SQL and queries.
• Residence in one of the eligible U.S. states: CA, DC, FL, GA, IL, IN, LA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, or WA.

Culture & Benefits

• Focus on personal and career development.
• Competitive salary, benefits, and additional compensation.
• Hybrid/remote-first workplace with a collaborative, high-energy environment.
• 20 days of paid time off and 11 paid holidays.
• Medical, dental, vision, life/AD&D, disability, and discounted pet insurance.
• 401(k) retirement plan with company contribution; core values include initiative, collaboration, reliability, and stewardship.