Customer Success Manager, Strategic Markets

Location: Soho, New York City; hybrid role requiring presence in the office 4 days a week and on-site participation at client events and touchpoints.

Salary: $100,000–$115,000 OTE annually, plus equity.

Company

Offline-to-online conversion platform using data-driven design and QR technology to help major brands create privacy-compliant digital engagement at scale.

What you will do

• Own NRR, usage, adoption, renewal, and expansion targets across a portfolio of strategic enterprise accounts.
• Monitor account health, identify churn risks, build recovery plans, and manage renewals.
• Lead executive engagement, strategic QBRs, campaign reviews, and multi-threaded relationships with senior stakeholders and budget owners.
• Coordinate campaign and sponsorship activations, ensuring codes, Hubs, and FlowURLs are built, approved, and launched across campaigns, sports partnerships, events, and customer touchpoints.
• Coordinate client-side timelines, expectations, and dependencies for platform migrations and complex onboarding with implementation teams.
• Partner with Sales, Product, and GTM to identify and close expansion opportunities across business units, sponsorships, campaigns, and programs.

Requirements

• 3+ years of experience in customer success, account management, partnerships, marketing, or similar client-facing roles.
• Experience running marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or technology.
• Proven experience managing at-risk accounts, driving renewals, and meeting NRR or retention targets.
• Experience managing multi-stakeholder enterprise accounts and navigating legal, compliance, procurement, brand governance, and multi-team approvals.
• Strong understanding of campaign attribution, sponsorship measurement, and analytics.
• Experience with CRM and customer success platforms such as HubSpot.
• Clear, concise communication skills and confidence presenting to senior stakeholders and pushing back when necessary.
• Ability to operate independently and deliver in a fast-paced, high-growth startup.

Nice to have

• Experience working brand-side, agency-side, or property-side on sponsorship activations, including league and team partnerships, naming rights, hospitality, and live events.
• Exposure to platform migrations or complex product transitions for enterprise clients.
• Experience with health score tooling.
• Experience coordinating complex onboarding alongside implementation teams.

Culture & Benefits

• Hybrid work with regular in-office collaboration in Soho, New York City.
• Opportunity to work with enterprise clients across financial services, travel, auto, and technology.
• Equity included in the compensation package.
• Fast-paced, high-growth startup environment with ownership across accounts and team performance.