Staff Product Manager (Identity)

Location: Remote in the United States; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings.

Estimated annual pay: $155,520–$194,400 for Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.; $164,640–$205,800 for New York, New Jersey, Washington State, or California outside the San Francisco Bay Area; $182,960–$228,700 for the San Francisco Bay Area, California. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications and customer-experience solutions used by businesses and developers worldwide.

What you will do

• Design identity platform capabilities that secure customer applications for human and agentic identity use cases.
• Set product direction, translate customer needs into product capabilities, and build the roadmap.
• Partner with product and engineering leadership and coordinate cross-team initiatives.
• Author PRFAQs and product requirements, and collaborate with engineering and design to deliver products.
• Enable go-to-market teams to help customers solve challenges using Twilio products.
• Break down ambiguous, complex problems, make pragmatic tradeoffs, and design developer experiences.

Requirements

• 5+ years of experience in product management, or 2+ years in product management and 3+ years in an engineering role.
• Experience building deeply technical products and/or products for developers.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Strong technical, analytical, and UI/UX design understanding.
• Excellent written and verbal communication skills.

Nice to have

• Experience in identity and access management.
• Experience building developer tools or SDKs.
• Hands-on builder experience through professional work or hobbies.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Healthcare insurance, 401(k) retirement savings, paid sick time, paid personal time off, paid parental leave, wellness leave, and generous time off.
• Benefits and compensation offerings vary by location.
• Equal opportunity employment and support for volunteering and community donations.

Hiring process

• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging apps.