Technical Support IT (Microsoft 365)

Location: Canada — Remote; access to the Montreal office and in-person gatherings twice a year.

Base salary: $68,000–$85,000 annually, adjusted by candidate region within Canada.

Company

hirify.global is a Montreal-based technology company building hirify.global Agent and ShareGate, software products for manager effectiveness and Microsoft 365 migration and governance.

What you will do

• Provide reliable first- and second-line IT support to hirify.global employees and resolve technical issues efficiently.
• Manage employee access, SaaS tools, onboarding readiness, and access security.
• Deploy, rotate, inventory, and maintain the Windows and macOS device fleet.
• Document technical knowledge and structure information to reduce repeat requests.
• Use Claude, Slack automations, and other AI-assisted tools to accelerate request resolution.
• Drive process and tool improvements, including work involving OneLogin, Slack, Jira, and Jira Assets.

Requirements

• Fluency in French and English, spoken and written, is required to support bilingual internal clients.
• Solid first- and second-line IT support experience with strong service orientation and communication skills.
• Comfort with Microsoft 365 and Entra ID environments, access management, and SaaS tools including SSO, MDM, and ticketing systems.
• Knowledge of device fleet deployment, inventory, and equipment lifecycle management on Windows and macOS.
• Ability to document, structure, and automate repetitive work.
• Comfort using AI daily, including Claude, assistants, and automations, to solve problems and build tools.

Nice to have

• Experience with Jamf, Jira, Jira Assets, Slack, PowerShell, Python, or no-code automation.

Culture & Benefits

• Remote work with access to the Montreal office and in-person gatherings twice a year.
• Family health insurance, telemedicine, and an annual wellness budget.
• Flexible vacation policy.
• Access to Claude for everyone.
• Fast-paced, collaborative environment with direct communication, shared knowledge, and opportunities to test improvements and new tools.

Hiring process

• Recruiter call followed by a virtual interview with the hiring manager.
• Take-home case study followed by a discussion with future colleagues.
• AI may support some process steps, while hiring decisions remain human.