Professional Services Operations Manager (SaaS)

Location: Remote in the USA

Salary: $115,000+ USD base annually; total compensation may include variable compensation, benefits, and incentive plans.

Company

hirify.global is a Sweden-founded SaaS company providing cloud-based spend management and accounts payable solutions supported by artificial intelligence.

What you will do

• Own and administer Cloud Coach, the Professional Services Automation platform, including configurations, workflows, access, templates, resource settings, and documentation.
• Optimize systems for project planning, resource scheduling, capacity management, tracking, reporting, automation, and data integrity.
• Lead resource planning and allocation, capacity forecasting, utilization visibility, and resolution of scheduling risks across Professional Services.
• Develop dashboards, KPIs, and reporting for utilization, billable capacity, backlog, staffing, milestones, productivity, and operational performance.
• Standardize workflows, governance, documentation, handoffs, and continuous improvement initiatives across Professional Services and CXO functions.
• Lead, coach, and develop the PS Operations Specialist while partnering with Delivery, Finance, Sales Operations, IT, and other stakeholders.

Requirements

• 5+ years of experience in Professional Services Operations, Resource Management, Business Operations, or a related function, preferably in a SaaS or enterprise software organization.
• Hands-on experience administering, configuring, or managing PSA platforms or comparable enterprise business applications.
• Experience with system configuration, workflow management, data governance, reporting, and end-user support.
• Experience with Professional Services resource planning, utilization, capacity forecasting, or project operations.
• Strong analytical and problem-solving skills, including translating operational data and business requirements into actionable recommendations and practical system or process solutions.
• Experience improving operational processes, systems, and reporting in a growing or complex organization.
• Proficiency with Excel and enterprise reporting platforms.
• Excellent project management, organization, prioritization, communication, and stakeholder management skills, including the ability to manage multiple initiatives and influence cross-functional teams.
• Experience leading, coaching, or supervising team members; ability to work independently, take ownership, and drive initiatives through implementation.

Nice to have

• Direct experience administering Cloud Coach or a similar Salesforce-native PSA solution.
• Salesforce administration, configuration, or reporting experience.
• Experience supporting global or distributed Professional Services teams.
• Familiarity with Professional Services metrics such as utilization, backlog, capacity, and revenue forecasting.
• Experience integrating PSA tools with CRM, financial, reporting, or resource management systems.
• Experience implementing process automation, system enhancements, or operational transformation initiatives.
• Prior formal people management experience.

Culture & Benefits

• Remote work arrangement for the USA.
• Medical, dental, and vision coverage, subject to eligibility requirements.
• Paid time off and retirement benefits, subject to eligibility requirements.
• Potential variable compensation, performance bonus or commission, and other incentive or benefit plans.
• Values-led environment centered on connecting, questioning, ownership, collaboration, innovation, and continuous improvement.
• Equal employment opportunities and reasonable accommodation support during the application and interview process.