Manager, Professional Services Federal

Location: Remote, USA; must be a U.S. citizen residing on U.S. soil to support the U.S. government.

Base salary: $128,000–$160,000 per year, plus commission-based compensation.

Company

hirify.global provides data intelligence software and a suite of capabilities supporting data governance, management, quality, and enterprise data operations.

What you will do

• Lead services operations and resources, including Engagement Managers and Solution Architects, ensuring successful project execution, utilization, revenue optimization, and value delivery.
• Oversee implementation projects, including scoping, estimates, milestones, project plans, status reporting, resource planning, first-value forecasting, change management, and post-project reviews.
• Develop and improve end-to-end customer journey frameworks, delivery practices, tooling, engagement models, onboarding, QBR, value delivery, and renewal workflows.
• Lead, coach, mentor, recruit, and retain services team members while building accountability, collaboration, knowledge sharing, and continuous learning.
• Identify, assess, and mitigate project, customer, renewal, and churn risks; manage escalations, post-mortems, and preventive actions.
• Collaborate with Sales, Finance, Support, and technical GTM teams on pricing, packaging, strategic deals, renewals, expansions, customer messaging, and services strategy.

Requirements

• U.S. citizenship and residence on U.S. soil are required because the role supports the U.S. government.
• 5+ years of consulting experience supporting U.S. federal agencies and at least 2 years managing services teams supporting U.S. federal agencies.
• Excellent communication, organization, stakeholder management, and leadership skills, including frequent collaboration with senior executives.
• Knowledge of data governance, data management, or data quality, including at least two or three of data governance, data stewardship, master data management, data cataloging, and business rules management.
• Understanding of leading PaaS providers, data lakes, databases, and integration platforms commonly adopted by federal agencies.
• Experience with AWS or Azure, Kubernetes, infrastructure, and platforms.
• Understanding of APIs using Java, Python, or a similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
• Understanding of data warehousing, ETL, and data integration.
• Previous military experience and an active Secret, TS, or TS-SCI security clearance.
• Ability to communicate effectively with business and technical stakeholders, tailor communication to different audiences, maintain strong attention to detail, remain customer-focused, learn new software, and lead senior-level customer discussions.

Culture & Benefits

• Remote work in the United States with a flexible benefits program.
• Competitive health coverage and paid time off.
• Bonus potential, equity for eligible roles, a monthly Flex Fund stipend, and pension/401k plans.
• Inclusive workplace focused on belonging, diversity, equity, and inclusion.
• Equal opportunity employment and applicant accommodation support.

Hiring process

• Success milestones are assessed within the first 30, 60, and 90 days.
• Initial milestones include learning services roles, offerings, customer journey frameworks, delivery responsibilities, and account assignments.
• Later milestones include navigating Salesforce, identifying and remediating at-risk engagements, advising Sales, creating reports and playbooks, and presenting services offerings to customers.