Customer Success Associate, Sales, APAC, Australia (SaaS)

Location: Melbourne, Victoria, Australia

Company

hirify.global, part of Cision, provides consumer intelligence, social listening, media intelligence, and social analytics solutions for brands and agencies.

What you will do

• Manage a broad portfolio of Enterprise and Commercial customers through a scalable, one-to-many engagement model.
• Deliver customer value through webinars, email campaigns, in-app messaging, group sessions, and structured success journeys.
• Monitor usage, engagement, sentiment, and other customer health signals to drive adoption and proactively mitigate risk.
• Execute playbooks and workflows for onboarding, product adoption, renewal readiness, and expansion opportunities.
• Identify and escalate at-risk accounts and high-impact opportunities to Sales or higher-touch Customer Success coverage.
• Maintain customer data in Planhat or similar platforms and help optimize scaled Customer Success programs, content, and automation workflows while partnering with Sales, Support, Product, and Marketing.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
• Experience managing high-volume account portfolios or working in a scaled or tech-touch model.
• Strong communication skills for engaging customers effectively in one-to-many formats.
• A data-driven mindset and ability to interpret usage data and customer signals to inform actions.
• Strong organization skills and ability to manage competing priorities at scale.
• Proactive, solutions-oriented approach and comfort working in a fast-paced, evolving environment.
• Experience with CRM or Customer Success platforms such as Planhat or Salesforce.

Nice to have

• Experience with digital customer engagement programs.
• Familiarity with customer lifecycle automation, segmentation, and playbook design.
• Knowledge of social listening, media intelligence, or marketing analytics platforms.
• Experience creating or delivering customer-facing content such as webinars, guides, or onboarding materials.
• Basic understanding of data analytics or reporting tools.

Culture & Benefits

• Global team environment focused on curiosity, collaboration, and innovation.
• Work that contributes to communication, social listening, media intelligence, and customer experience outcomes.
• Cross-functional collaboration with Sales, Support, Product, and Marketing.