Lead Customer Success Manager (Cybersecurity, APAC)

Location: Remote-first role in Australia, supporting customers across APAC; willingness to travel 25% required.

Salary: A$200,000.00 annually, plus a competitive equity package and comprehensive benefits plan.

Company

hirify.global provides xOT cybersecurity technology, threat intelligence, and expert services to protect critical infrastructure systems such as water, energy, and healthcare.

What you will do

• Serve as the primary post-sales contact for APAC customers and act as a trusted advisor throughout their customer journey.
• Drive onboarding, implementation, adoption, and operationalization of hirify.global solutions.
• Define success criteria with customers, build success plans, and help achieve measurable business outcomes.
• Conduct regular business reviews, assess value realization, promote customer advocacy, and identify expansion opportunities.
• Manage customer health, retention, churn risks, and account recovery plans while maintaining detailed records in SFDC and other systems.
• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, Support, resident engineers, and solution architects.

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management.
• Excellent communication, presentation, and relationship-building skills.
• Strong executive presence and written and verbal communication skills.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Understanding of cybersecurity and its translation into business-level outcomes.
• Ability to work independently in a remote-first environment.
• Willingness to travel 25%.

Nice to have

• Familiarity with industrial control systems, OT security, or critical infrastructure environments.

Culture & Benefits

• Remote-first, mission-driven environment focused on protecting critical infrastructure.
• Culture built on authenticity, transparency, and trust.
• Competitive equity package.
• Comprehensive benefits plan.
• Background check required for all new hires.