Senior Customer Success Manager - APJ (Cybersecurity)

Location: Remote in Australia; APAC remote location listed. Sydney is preferred but not required. An active NV1 clearance and the ability to obtain NV2 are required to support the federal book of business.

Company

hirify.global provides hardened, secure, production-ready builds of open-source software used by engineers and AI agents, helping organizations build faster, stay compliant, and reduce risk.

What you will do

• Lead technical onboarding for new enterprise customers by understanding requirements, goals, and challenges and creating onboarding plans.
• Manage relationships with customer stakeholders ranging from technicians to CISOs, partnering with Sales on renewals, expansion, and churn-risk reduction.
• Collaborate with the Education team to train customers on product features, best practices, and security principles.
• Build hands-on product expertise and advise customers on optimizing their use of hirify.global.
• Represent customer needs internally and influence Sales, Product, Engineering, Support, and other teams to deliver customer outcomes.
• Coordinate with Technical Support and Customer Engineering to resolve customer issues promptly.

Requirements

• 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams, including Customer Success, Professional Services, Technical Account Management, or a combination with Sales, Solutions Engineering, or Technical Support.
• Active NV1 clearance with the ability to obtain NV2 is required.
• Relevant domain knowledge in one or more of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or the software development lifecycle.
• Ability to own a customer portfolio strategically and proactively, work with a high level of autonomy, make decisions, manage escalations and conflicts, and involve executive or C-suite stakeholders when appropriate.
• Entrepreneurial mindset and ability to build new processes or practices to improve customer service.
• Commitment to continuous personal and professional development.
• Drive, high emotional intelligence, and strong priority-management skills.

Nice to have

• Sydney location.
• Previous early-stage startup experience.
• Passion for technology and cybersecurity.
• Hands-on technical experience with cloud environments such as AWS, GCP, or Azure, containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or the software development lifecycle.

Culture & Benefits

• Remote-first culture with team meetups, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet costs.
• Stock options upon hire and promotion, participation in secondary offerings, and a 10-year exercise period.
• 100% coverage of health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Values include customer focus, intentional action, transparency, trust, and assuming good intentions.