Client Access & CRM Operations Associate

Location: Chicago, IL 60607, United States

Salary: $45,100.00–$76,500.00 per year; incentive eligible

Company

hirify.global supports healthcare organizations and provides Strategy Intelligence platforms for client-facing operations.

What you will do

• Manage incoming client inquiries through a shared phone line and inbox, providing timely and professional support.
• Assist with website registration, password resets, and access issues across hirify.global Strategy Intelligence platforms.
• Collaborate with Support, Product Development, and IT to troubleshoot complex access issues and track resolution tickets.
• Document client interactions and create, update, or deactivate CRM contact records while maintaining data accuracy and integrity.
• Reconcile contact records, resolve discrepancies, and coordinate organization and client ID mapping audits.
• Route non-access inquiries to the appropriate teams and maintain workflow documentation and standard operating procedures.

Requirements

• At least 2 years of relevant experience.
• Experience providing client service or support in a professional environment.
• Strong written and verbal communication skills with a client-focused approach.
• Excellent organizational skills, attention to detail, and commitment to data accuracy.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to collaborate effectively across teams, systems, and business functions.
• Commitment to delivering high-quality service and supporting healthcare clients.

Nice to have

• Relevant degree.
• Familiarity with CRM platforms, contact data management, and single sign-on concepts.
• Experience troubleshooting website registration, login, or access issues.

Culture & Benefits

• Inclusive environment where employees can contribute their skills and work authentically.
• Opportunities for personal and professional development.
• Comprehensive benefits plan.
• Equal employment opportunity for employees and applicants.