Client Support Specialist I (SaaS)

Location: Arlington, VA - 1801 S Bell (INDG), United States of America

Salary: $65,000.00-$95,000.00 per year

Company

hirify.global provides industry-focused products and enterprise software services.

What you will do

• Manage customer support requests independently from initial contact through resolution.
• Troubleshoot product functionality, workflows, configurations, and account issues across assigned products.
• Provide support through phone, email, live chat, and virtual meetings while meeting established service levels.
• Research, analyze, resolve, and document customer issues, including reproducible software defects for Product and Engineering teams.
• Escalate complex product or technical issues and provide product guidance, best practices, and feature recommendations.
• Collaborate with Product Management, Engineering, Customer Success, Professional Services, and Sales; maintain case records and contribute to knowledge documentation, product launches, testing, and after-hours support when required.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 3–5 years of client support or technical support experience.
• Excellent troubleshooting and analytical skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while delivering exceptional customer service.

Nice to have

• Experience supporting SaaS or enterprise software.

Culture & Benefits

• Full-time employment in an onsite Arlington, Virginia role.
• Participation in product launches, testing activities, and after-hours support when required.
• Salary placement depends on relevant experience, demonstrated skills, education, certifications, and geographic location.
• Equal employment opportunity and non-discrimination across legally protected characteristics.