Senior Client Support Specialist (Trade Support)

Location: Remote - US

Salary: $110,000–$125,000 annually plus an annual performance bonus

Company

hirify.global provides credit intelligence, data, and analytics for professionals in credit markets, including hedge funds, investment banks, consulting firms, and law firms.

What you will do

• Support Sky Road client trade workflows, trading templates, permissions, roles, and application layouts.
• Onboard new client funds, fund attributes, trade workflows, and trading templates.
• Troubleshoot daily client support issues and escalate technical problems to development teams.
• Document trade workflows, templates, and permission models.
• Coordinate with project managers on client onboarding, configuration, and testing.
• Work with the Sky Road COO to develop enhanced support processes and maintain layout consistency across modules.

Requirements

• Experience working in a support capacity.
• Experience with Trade and Order Management systems or workflows.
• Understanding of financial data domains, including issuers, instruments, industries, ratings, and financial product pricing.
• Strong Excel skills, including joining, pivoting, and summarizing data.
• Ability to troubleshoot support issues with strong attention to detail.
• Experience working effectively in a team environment.

Nice to have

• Understanding of Portfolio Management, Compliance, and Security Master systems.
• Experience supporting vendor software products.

Culture & Benefits

• Customer-first, action-oriented, collaborative, and performance-focused environment.
• Competitive health benefits and matched 401(k) and pension plans.
• Paid time off and generous parental leave.
• Gym subsidies and educational reimbursement for career development.
• Recognition programs and an annual year-end performance bonus.