Product Manager (Onboarding/KYC)

Location: London, hybrid

What you will do

• Own the strategy, roadmap, and execution for the complete Registration, KYC, and First Deposit onboarding flow.
• Analyze conversion funnels, identify drop-off points, run A/B tests, and reduce friction across user journeys.
• Partner with Compliance, Risk, and Legal to meet KYC/AML regulatory requirements while maintaining a smooth user experience.
• Collaborate with Engineering, Design, Data, and Operations to turn business and regulatory requirements into PRDs and product features.
• Manage integrations with third-party identity verification and payment providers, optimizing performance, match rates, and approval speeds.
• Define activation, time-to-deposit, pass-rate, and other product metrics, using data to drive continuous iteration.

Requirements

• 5–8+ years of product management experience, with a track record in user onboarding, activation, identity verification, or payments within fintech or crypto.
• A metrics-driven growth mindset with experience in user acquisition, continuous testing, and conversion-funnel optimization.
• Experience building frictionless, high-converting digital user experiences with a user-centric and design-focused approach.
• Technical and data fluency, including close collaboration with engineering teams, APIs, third-party vendor integrations, and analytics tools.
• Excellent communication and cross-functional collaboration skills, with the ability to align compliance, engineering, and business stakeholders.
• Comfort working with ambiguity, agile delivery practices, and rapidly executing 0>1 or 1>N initiatives.

Culture & Benefits

• Fast-paced working environment with ambiguity and agile delivery practices.