Strategic Fixer

Location: Remote (Canada)

Salary: $78K–$160K per year, based on education, qualifications, certifications, experience, and geographic location.

Company

hirify.global operates an app-based marketplace connecting healthcare professionals with workplaces that need staff, supporting long-term care, home health, hospitals, and other essential care organizations.

What you will do

• Structure ambiguous operational problems, investigate details, align senior stakeholders, and drive execution across teams that do not report to you.
• Analyze operational data to identify trends and bottlenecks and turn findings into recommendations for business decisions.
• Research and evaluate tools, including AI, automation, and internal systems, and drive their adoption.
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
• Lead cross-functional projects and strategic initiatives from planning through execution with Operations, Product, Engineering, Customer Success, and other teams.
• Own issues through resolution, including integrations, engineering fixes, customer implementations, and operational problems.

Requirements

• 2–6 years of experience in a problem-solving role such as strategy or management consulting, operations, strategy and operations, implementation, customer strategy, or program management.
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems in ambiguous, fast-moving environments while managing multiple priorities.
• Strong analytical skills and comfort using data, including SQL or Python, to diagnose problems and support decisions.
• Clear written and verbal communication skills, with the ability to explain complex problems simply and align stakeholders from frontline operators to senior leaders.
• High ownership, including staying with problems until they are solved rather than stopping at recommendations.
• Curiosity, first-principles reasoning, and the ability to investigate until the root cause is found.
• A source-oriented working style, including testing features, listening to agent calls, contacting customers, or running workflows directly.

Culture & Benefits

• Remote-first work with flexibility to work from many places, with this role located remotely in Canada.
• Fast-paced startup environment focused on curiosity, independence, and growth.
• Opportunity to make a significant impact on customers on both sides of the marketplace.
• Skills-based hiring that emphasizes real-world problem-solving ability rather than credentials alone.

Hiring process

• Application review.
• Case study and case study interview.
• Hiring manager interview(s), followed by an offer.