Strategic Fixer

Location: Remote within the U.S.

Salary: $78K–$160K per year. Compensation depends on education, qualifications, certifications, experience, and geographic location.

Company

hirify.global operates an app-based marketplace connecting healthcare professionals with workplaces that need staff, serving communities and healthcare organizations across the U.S.

What you will do

• Analyze operational data to identify trends and bottlenecks and turn findings into recommendations for business decisions.
• Research and evaluate AI, automation, and internal tools and drive their adoption.
• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience.
• Lead cross-functional projects and strategic initiatives from planning through execution with Operations, Product, Engineering, Customer Success, and other teams.
• Diagnose ambiguous customer and operational problems, coordinate the right stakeholders, and own issues through resolution.

Requirements

• 2–6 years of experience in a problem-solving role such as strategy or management consulting, operations, strategy and operations, implementation, customer strategy, or program management.
• Experience improving processes, designing workflows, or building scalable systems while managing multiple priorities in ambiguous, fast-moving environments.
• Strong analytical skills and comfort using data, including SQL or Python, to diagnose problems and support decisions.
• Clear written and verbal communication skills, with the ability to explain complex problems simply and align frontline operators and senior leaders.
• High ownership: staying with problems until they are solved rather than handing off recommendations.
• Curiosity, first-principles reasoning, and persistence in finding root causes.
• Willingness to investigate issues directly by testing features, listening to agent calls, contacting customers, or running workflows.

Culture & Benefits

• Remote-first work with flexibility to work from many places within the U.S.
• Fast-paced startup environment focused on curiosity, independence, and growth.
• Skills-based hiring that evaluates real-world problem-solving ability.
• Opportunity to make a significant impact on customers on both sides of the marketplace.

Hiring process

• Application review.
• Case study and case study interview.
• Hiring manager interview, culture interview, and offer.