Director, Commercial Operations & Analytics (AI)

Location: San Antonio, Texas, United States; hybrid with 3 days per week onsite. Other listed location: Los Angeles, California, United States.

Salary: $167,000–$285,000 USD annually for U.S. locations excluding Puerto Rico. For California, Seattle, Washington DC, Boston, and New York City locations: $186,000–$316,000 USD.

Company

hirify.global is a full-stack insulin delivery company developing connected diabetes technology, intelligent dosing systems, predictive insights, and support solutions.

What you will do

• Define the multi-year commercial data and analytics strategy and build a scalable roadmap from descriptive reporting to predictive and prescriptive intelligence.
• Lead demand forecasting, sales planning, revenue projections, forecasting models, accuracy benchmarks, scenario planning, and risk-adjusted views.
• Design and scale standard operating mechanisms, including business reviews, dashboards, pipeline management, field reporting, SOPs, playbooks, and governance frameworks.
• Identify and implement automation opportunities and execute the commercial AI strategy across forecasting, customer segmentation, territory optimization, and sales performance analytics.
• Partner with Sales, Marketing, Finance, Supply Chain, IT, Data Engineering, senior leadership, and external vendors to improve commercial execution.
• Lead, develop, and recruit a high-performing Commercial Operations team and advise the Chief Commercial Officer and senior commercial leadership.

Requirements

• Bachelor’s degree and 10+ years of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization; alternatively, an advanced degree and 8+ years of progressive experience.
• 7+ years of proven leadership experience managing high-performing, cross-functional teams in a fast-paced, growth-oriented environment.

Nice to have

• Experience building and executing data and analytics strategies that produced measurable commercial outcomes.
• Expertise in commercial forecasting, including methodology design, model development, and forecast governance.
• Experience designing and scaling standard operating mechanisms that improved performance and accountability.
• Hands-on experience leading automation and AI initiatives in commercial or business operations.
• Strong executive presence and the ability to influence, align, and inspire senior stakeholders.
• Proficiency with modern analytics platforms such as Power BI, Tableau, Salesforce, or equivalent.
• Experience in medical device, healthcare, or life sciences.
• Familiarity with AI/ML tools for predictive analytics, NLP, recommendation engines, and other commercial use cases.
• Experience with CRM systems, ERP platforms, and commercial data infrastructure.
• MBA or advanced degree in Business, Analytics, Data Science, or a related field.
• Experience in a post-carve-out or high-growth environment requiring ground-up development.

Culture & Benefits

• Hybrid work arrangement with three onsite days per week in San Antonio.
• Health, dental, and vision insurance, plus Health Savings Account and Healthcare Flexible Spending Account access.
• Life insurance, disability coverage, paid time off, holidays, and dependent daycare spending account.
• 401(k) plan with company match, Employee Stock Purchase Plan, Employee Assistance Program, and additional eligible retirement plans.
• Inclusive, collaborative, innovative culture focused on continuous improvement and supporting people living with diabetes.