IT Specialist

Location: Ramat Gan, Israel; hybrid work with support for local and remote employees.

Company

hirify.global develops machine-learning technology that identifies and optimizes mobile assets and supports mobile businesses.

What you will do

• Support and improve the IT environment for local, remote, and global employees.
• Manage Google Workspace users, security settings, and SSO configuration.
• Manage employee onboarding and offboarding for local and remote staff.
• Troubleshoot macOS and Windows issues and administer user permissions and access rights.
• Manage MDM, endpoint detection, email security, ticketing workflows, automations, reporting, asset inventory, and procurement.
• Provide employee support for global teams, including Fridays.

Requirements

• 4+ years of experience in IT Support, Service Desk, or IT Operations.
• Solid experience with Google Workspace, including user management, security settings, and SSO setup.
• Experience managing onboarding and offboarding for local and remote employees.
• Proficiency supporting local and remote users, with extensive knowledge of macOS and Windows operating systems.
• Experience managing user permissions and access rights for core business applications, including Slack and generative AI tools.
• Hands-on experience with MDM tools such as Jamf, JumpCloud, or Kandji.
• Experience setting up IT ticketing lifecycles, workflows, automations, and reporting using tools such as Jira Service Management, Zendesk, or Freshservice.
• Experience managing Endpoint Detection and Response agents or Email Security Gateways.
• Basic understanding of TCP/IP, DNS, and VPN networking concepts.
• Strong organizational skills and attention to detail, especially for asset inventory and procurement.
• Excellent written and verbal English communication skills with a strong customer service orientation.
• Willingness to provide support for global employees on Fridays.

Nice to have

• Experience with Island Browser.
• Basic exposure to AWS or GCP, specifically IAM roles.
• Experience working with Google Play and Apple accounts.
• Automation skills and basic scripting knowledge.

Culture & Benefits

• Hybrid work arrangement in Ramat Gan.
• Collaboration with global teams in onsite and remote settings.

Hiring process

• HR initial interview lasting 30 minutes.
• Home assignment taking 1–2 hours, followed by a one-hour technical interview.
• HR interview lasting 60 minutes, followed by a 30-minute CTO interview.