Technical Support Analyst (TMS)

Location: Remote US; travel requirement less than 5%

Salary: $55,000–$75,600 per year; bonus eligible

Company

hirify.global Transportation develops SaaS, web, mobile, and installed transportation technology for freight planning, transportation management, mapping, routing, dispatch, navigation, fleet management, compliance, and asset maintenance.

What you will do

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and case management platforms.
• Perform root cause analysis using device logs, database queries, and system behavior analysis.
• Collaborate with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Provide customer support through phone, email, web, and chat while meeting SLAs and KPIs.
• Recommend improvements to business processes, technical support tools, research approaches, and internal documentation.

Requirements

• Bachelor's degree or equivalent practical experience in a technology-related field.
• Demonstrated experience with technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience supporting operating systems including Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills, including the ability to explain complex concepts to technical and non-technical audiences.

Nice to have

• Experience with Jira, CRM case management tools, or the Software Development Life Cycle.
• Experience with mobile communications, wireless devices, or device log analysis.
• Domain knowledge or operational experience in transportation and logistics.
• Familiarity with REST/SOAP APIs, web services, Java, C#, Python, JavaScript, Angular, or React.

Culture & Benefits

• Remote work in the United States with less than 5% travel.
• Medical, dental, vision, life, and disability benefits.
• Paid time off, retirement plans, paid parental leave, and employee stock purchase plan.
• Collaborative, supportive, inclusive, and equitable work environment.
• Projects focused on safer, more efficient, and more sustainable transportation and real-world impact.

Hiring process

• Submit an online application through the company careers page.