Insight Support - Associate

Location: Salt Lake City, Utah, United States; hybrid schedule with office work Monday–Thursday and remote work flexibility on Friday.

Base salary: $75,000–$80,000 per year.

Company

hirify.global provides financial technology platforms and support for alternative investment and client-facing operations.

What you will do

• Partner with Product Managers, Relationship Managers, Operations, and Annuities clients to configure Insight, Learning Center, and Architect features and manage internal user entitlements.
• Configure courses and operational settings that enable platform tools for clients.
• Respond to escalated technical service queries using the firm’s case management tool.
• Add educational content to the Learning Center and build training courses and resources.
• File continuing education credit applications and reports with external professional designation boards.
• Create processes and document technical issues supporting new product solutions, enhancements, and operational changes.

Requirements

• 2 to 5+ years of experience in a client technical support role or data entry and programming environment within a fast-paced, agile environment.
• Bachelor’s degree required.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, dynamic environment and adjust quickly to new challenges and priorities.
• Technical experience with spreadsheets, business intelligence tools, and databases; SQL experience is a plus.
• Experience with support ticketing tools and a strong foundation in technical troubleshooting, with a patient and client-centric approach to technical and platform support.
• Attention to detail and ability to analyze and research systems to rectify issues and provide solutions.
• Self-starter with a strong sense of ownership, able to work independently, prioritize effectively, and proactively drive issues through resolution.

Nice to have

• Familiarity with alternative investments and financial technology.
• SQL experience.

Culture & Benefits

• Collaborative, entrepreneurial, fast-paced, and client-centric work environment.
• Salary, equity for all full-time employees, and an annual performance bonus.
• Employer-matched retirement plan and subsidized healthcare.
• Employer-paid dental, vision, telemedicine, and virtual mental health counseling.
• Parental leave and unlimited paid time off.